Online Access Free Genesys.GCP-GC-ADM.v2021-11-25.q21 Practice Test (Page 5)

GCP-GC-ADM Exam Question 16

Which definition matches the After Call Work option Mandatory, Discretionary?

A.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

B.The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

C.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

D.The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

GCP-GC-ADM Exam Question 17

Several people have complained that they try to join a group chat and they can't find the group in a search. What is the most likely reason?

A.The group is set to members only and they are not members of the group

B.Group chat is only available to administrators

C.The group is set to public

D.The group is in the wrong Organization

GCP-GC-ADM Exam Question 18

Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)

A.Update the Do Not Call list with records that have the appropriate wrap-up code

B.Determine how many evaluations per hour to assign to a quality evaluator

C.Set up a schedule to run a daily report

D.Automatically assign an evaluation for all calls over 5 minutes

E.Determine how long to retain recordings and whether to archive or delete them

GCP-GC-ADM Exam Question 19

Which of the following options are used when scheduling a report? (Choose three.)

A.Recurrences

B.Time period

C.Time zone

D.Custom Date Range

E.Start Time

GCP-GC-ADM Exam Question 20

Which definition matches the ACD Evaluation Method Best Available Skills?

A.Looks for the first available agent and ignores any skill requirements

B.Matches the interaction to the first available agent who has all of the requested skills

C.Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills

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GCP-GC-ADM Exam Question 16

GCP-GC-ADM Exam Question 17

GCP-GC-ADM Exam Question 18

GCP-GC-ADM Exam Question 19

GCP-GC-ADM Exam Question 20

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