A.A DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.

B.A DNC list is another name for a contact list.

C.A DNC list is a table containing high-priority numbers that should be dialed using preview mode.

D.A DNC list is a table containing phone numbers that a campaign should never dial.

A.Use a text editor, such as Notepad, to create your .csv files

B.Create a spreadsheet and export it as a .csv file

C.Use a word processing application, such as Microsoft Word, to create your .csv files

D.Use a .csv application to create .csv files

A.Scripts

B.Schedules

C.Campaign Dashboard

D.Campaign Management

A.Voice

B.Email

C.Voicemail

D.Chat

A.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

B.The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

C.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

D.The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.