A.Agent Login-Logout Details Report

B.Agent Quality Details Report

C.Agent Activity Summary Report

D.Agent Metrics Report

A.Based on the agent status

B.Two

C.Zero

D.One

A.15

B.10

C.20

D.25

A.Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

B.Used to monitor real-time contact center metrics.

C.Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.

D.Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

E.Used to view historical data only.

A.It is used to view historical data only.

B.It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

C.It is used to monitor real-time contact center metrics.

D.It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

E.It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.