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Genesys
GCP-GC-REP
Genesys.GCP-GC-REP.v2021-11-26.q12 Practice Test (Page 4)
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GCP-GC-REP Exam Question
11
What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?
A.
AHT
B.
ASA
C.
ATT
D.
ACW
Correct Answer:
B
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GCP-GC-REP Exam Question
12
Which report calculates a Monthly Service Level?
A.
Queue Metrics Interval Report
B.
Queue Metrics Summary Report
C.
Queue Metrics Report
D.
Queue Wrap-up Summary Report
Correct Answer:
B
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