Online Access Free Genesys.GCP-GC-REP.v2021-11-26.q12 Practice Test (Page 3)

GCP-GC-REP Exam Question 6

Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?

A.Agents Wrap-Up Detail

B.Agents Schedule Detail

C.Agents Wrap-Up Interval Detail

D.Agents Interactions Detail

GCP-GC-REP Exam Question 7

Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?

A.Skills Performance

B.Interactions

C.Queues Activity

D.Agents

GCP-GC-REP Exam Question 8

What will happen if too many reports run at the same time?

A.Reports run successfully

B.Partial Reports will run

C.Reports will fail to run

GCP-GC-REP Exam Question 9

What will be the agent's user status in the interaction view when you change an agent's queue status from On Queue to Off Queue?

A.Break

B.Away

C.Available

D.Busy

GCP-GC-REP Exam Question 10

Which view displays current metrics and information about the queues if you have a membership?

A.Queues Performance

B.My Queues Activity