Online Access Free ITIL.ITIL-4-Foundation.v2024-05-14.q169 Practice Test (Page 12)

ITIL-4-Foundation Exam Question 51

What is a configuration item?

A.Any financially valuable component that can contribute to delivery of an IT product or service

B.Any component that needs to be managed in order to deliver an IT service

C.Any change of state that has significance for the management of a service

D.A problem that has been analyzed but has not been resolved

ITIL-4-Foundation Exam Question 52

Which of the four dimensions' focuses on roles responsibilities and systems of authority?

A.Organizations and people

B.Information and technology

C.Partners and suppliers

D.Value streams and processes

ITIL-4-Foundation Exam Question 53

What is a service?

A.A tangible or intangible deliverable of an activity

B.Joint activities performed by a service provider and a service consumer to ensure continual value co- creation based on agreed and available service offerings

C.A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks

D.A possible event that could cause harm or loss, or make it more difficult to achieve objectives

ITIL-4-Foundation Exam Question 54

Which service request management decisions require that policies are established'?

A.Deciding which service requests require approval

B.Deciding how to handle service requests where the steps are unknown

C.Deciding how degradations of service are resolved

D.Deciding when workarounds should be used

ITIL-4-Foundation Exam Question 55

What is important for a 'continual improvement register' (CIR)?

A.Improvement ideas from many sources are kept in a single CIR

B.Improvement ideas are documented, assessed and prioritized

C.Improvement ideas that are not being actioned immediately are removed from the CIR

D.Improvement ideas are tested, funded and agreed

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ITIL-4-Foundation Exam Question 51

ITIL-4-Foundation Exam Question 52

ITIL-4-Foundation Exam Question 53

ITIL-4-Foundation Exam Question 54

ITIL-4-Foundation Exam Question 55

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