A.detailed procedures

B.a formal process

C.a dedicated team

D.a value chain activity

A.Problems are not related to incidents.

B.Problems must be resolved quickly in order to restore normal business activity.

C.Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis.

D.Problem prioritization involves risk assessment.

A.To observe services and service components

B.To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

C.To protect the information needed by the organization to conduct its business

D.To plan and manage the full lifecycle of all IT assets

A.Customer portfolio, service catalogue and retired services

B.Customer portfolio, configuration management system and service catalogue

C.Service pipeline, service catalogue and retired services

D.Service pipeline, configuration management system and service catalogue

A.The model is applicable to only certain parts of the service value system

B.Organizations should work through the steps of the model in the sequence in which they are presented

C.The flow of the model helps organizations to link improvements to its goals

D.Organizations should use an additional model or method to link improvements to customer value