Online Access Free ITIL.ITIL-4-Foundation.v2024-05-14.q169 Practice Test (Page 24)

ITIL-4-Foundation Exam Question 111

Which can act as an operating model for an organization?

A.The service value chain

B.Continual improvement

C.The ITIL guiding principles

D.The four dimensions of service management

ITIL-4-Foundation Exam Question 112

Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve,
without
the customer having to manage specific [?] and risks.

A.costs

B.information

C.warranty

D.utility

ITIL-4-Foundation Exam Question 113

What is a change schedule used for?

A.To help authorize standard changes

B.To help manage normal changes

C.To help assign a change authority

D.To help plan emergency changes

ITIL-4-Foundation Exam Question 114

Which of the four dimensions include, the knowledge bases needed to deliver and manage services?

A.Organizations and people

B.Information and technology

C.Value streams and processes
This includes the information and technology needed to deliver services (servers, storage, networks, databases, etc.) as well as the information and technology needed to manage those services (ITSM tools, knowledge bases, configuration information, etc.).
https://www.sysaid.com/blog/entry/everything-you-officially-need-to-know-about-itil-4

D.Partners and suppliers

ITIL-4-Foundation Exam Question 115