Online Access Free ITIL.ITIL-4-Foundation.v2024-05-14.q169 Practice Test (Page 28)

ITIL-4-Foundation Exam Question 131

Which practice handles all pre-defined user-initiated service actions?

A.Service level management

B.Deployment management

C.Incident management

D.Service request management

ITIL-4-Foundation Exam Question 132

What is the purpose of the 'monitoring and event management' practice?

A.To manage workarounds and known errors

B.To systematically observe services and service components

C.To restore normal service operation as quickly as possible

D.To capture demand for incident resolution and service requests

ITIL-4-Foundation Exam Question 133

What is recommended by the guiding principle 'progress iteratively with feedback'?

A.A current state assessment that is carried out at the start of an improvement initiative

B.An assessment of how all the parts of an organization will affect an improvement initiative

C.An improvement initiative that is broken into a number of manageable sections

D.The identification of all interested parts at the start of an improvement initiative

ITIL-4-Foundation Exam Question 134

Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect
effect on [?].

A.services

B.assets

C.values

D.elements

ITIL-4-Foundation Exam Question 135

Which is described by the 'organizations and people' dimension of service management?

A.Communication and collaboration

B.Workflows and controls

C.Inputs and outputs

D.Contracts and agreement

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ITIL-4-Foundation Exam Question 131

ITIL-4-Foundation Exam Question 132

ITIL-4-Foundation Exam Question 133

ITIL-4-Foundation Exam Question 134

ITIL-4-Foundation Exam Question 135

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