Online Access Free ITIL.ITIL-4-Foundation.v2024-05-14.q169 Practice Test (Page 27)

What takes place in the "Did we get there?" step of the continual service improvement (CSI) approach?

A.An initial baseline assessment

B.The production of a detailed CSI plan

C.Verifying that improvement targets have been achieved

D.Understanding priorities for improvement

Which service transition process provides guidance about converting data into information?

A.Knowledge management

B.Service validation and testing

C.Change evaluation
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D.Service asset and configuration management

What ensures that a service provider and a service consumer continually co-create value?

A.Service consumption

B.Service offerings

C.Change enablement

D.Service relationship management

What is defined as a cause, or potential cause, of one or more incidents?

A.Change

B.Event

C.Known error

D.Problem

Which of the four dimensions focuses or managing data in compliance with industry regulations?

A.Partners and suppliers

B.Organizations and people

C.Value streams and processes

D.Information and technology

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