Online Access Free ITIL.ITIL-4-Foundation.v2024-05-14.q169 Practice Test (Page 5)

ITIL-4-Foundation Exam Question 16

Identify the missing work in the following sentence.
An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.

A.Consider

B.Discard

C.Improve

D.Re-use

ITIL-4-Foundation Exam Question 17

Which practice recommends that organizations develop competencies an techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?

A.Incident management

B.Change enablement

C.Continual improvement

D.Service request management

ITIL-4-Foundation Exam Question 18

Which is an activity in the 'Problem control' phase of problem management?

A.Re-assessing a known error to manage the ongoing impact.

B.Reviewing incident records to identity trends

C.Implementing a technical fix to resolve an issue

D.Documenting the steps in workaround

ITIL-4-Foundation Exam Question 19

Which is one of the five aspects of service design?

A.Management policy for business case creation

B.Management information systems and tools

C.Risk analysis and management approach

D.Corporate governance and policy

ITIL-4-Foundation Exam Question 20

Which practice provides a communications point for users to report operational issues, queries and requests?

A.Incident management

B.Relationship management
The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users. It provides a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.
https://www.bmc.com/blogs/itil-service-desk/

C.Service desk

D.Continual improvement

Other Version: 1139ITIL.ITIL-4-Foundation.v2025-12-01.q242; 2507ITIL.ITIL-4-Foundation.v2023-07-22.q251; 3072ITIL.ITIL-4-Foundation.v2022-10-24.q166; 3240ITIL.ITIL-4-Foundation.v2022-04-26.q125; 3289ITIL.ITIL-4-Foundation.v2021-11-02.q157; 58ITIL.Exams-boost.ITIL-4-Foundation.v2021-08-14.by.lyndon.120q.pdf

Latest Upload: 149VMware.3V0-21.25.v2026-06-20.q29; 142Microsoft.AB-731.v2026-06-19.q23; 279IIA.IIA-CIA-Part2.v2026-06-19.q308; 170DAMA.MD-1220.v2026-06-19.q66; 165ISTQB.CT-AI.v2026-06-18.q68; 299IIA.IIA-CIA-Part3.v2026-06-17.q220; 203WGU.Introduction-to-IT.v2026-06-17.q67; 269CompTIA.220-1202.v2026-06-16.q110; 156TheInstitutes.CPCU-500.v2026-06-16.q25; 254ACAMS.CAMS7-CN.v2026-06-16.q170

ITIL-4-Foundation Exam Question 16

ITIL-4-Foundation Exam Question 17

ITIL-4-Foundation Exam Question 18

ITIL-4-Foundation Exam Question 19

ITIL-4-Foundation Exam Question 20

Download PDF File