1Z0-1038-20 Exam Question 1
You have a requirement to purge Incidents where the Incidents have not been updated in the last 30 days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?
1Z0-1038-20 Exam Question 2
You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?
Which statement is true about applying this change across multiple interfaces?
1Z0-1038-20 Exam Question 3
When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?
Which three elements are necessary to design the workflow?
1Z0-1038-20 Exam Question 4
Which two components can be edited in a standard report?
1Z0-1038-20 Exam Question 5
Which three features can be configured in advanced routing?