A.Agents can use the Fill Inbox functionality to select any of the three queues.

B.Agents cannot use the Fill Inbox functionality because the pull policy is manual.

C.Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.

D.Agents will get incidents only from the ql queue.

A.Set Disposition

B.Set Fields

C.Set Status

D.Set Mailbox

E.Set Category

F.Set SLAs

G.Set Assigned

H.Set Queue

I.Set Agent

J.Set Product

A.Global Ribbon

B.Content Pane

C.Report Command

D.Workspace

E.Workspace Ribbon

A.to_number

B.ceiling

C.truncate

D.lower

E.bitand

F.round

G.rand

H.length

I.floor

J.power

A.Add product and category fields to the Live Help page of the Customer Portal.

B.Create and activate a rule to route incidents to the advanced routing incident queue.

C.Create an advanced routing incident queue.

D.Assign advanced routing permissions to a profile.

E.Add Access Control to a navigation set.

F.Configure collaboration with external users who are not agent desktop users.

G.Assign guided assistance permission to a profile.

H.Define products and categories.