A.Peripheral

B.Internal

C.Intersection

D.Outer LTD) External

E.Inner

A.Set Fields

B.Set Category

C.Set Queue

D.Set Product

E.Set Status

F.Set Mailbox

G.Set SLAs

H.Set Agent

I.Set Assigned

J.Set Disposition

A.Schedules

B.Non-selectable filters

C.Permissions

D.Graphs

E.Column headings

F.Report headings

A.Saturday 4 PM

B.Saturday 6 PM

C.Monday 10 AM

D.Tuesday 11 AM

A.They are the visual areas of Oracle Service Cloud Agent Desktop.

B.They always run locally on the machines on which the desktop application runs.

C.They can be designed to create visualcomponents and not perform any integrations.

D.They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.

E.They always run locally to access local data.

F.They canbe added to the Custom Portal area of Oracle Service Cloud.