Online Access Free Oracle.1Z0-1038-21.v2022-01-30.q34 Practice Test (Page 7)

1Z0-1038-21 Exam Question 26

You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

A.Custom fields

B.Merge fields

C.Conditional fields

D.Incident thread fields

1Z0-1038-21 Exam Question 27

Your customer wants to measure agent performance based on feedback from their end users. If the end users provide negative feedback, their incidents need to be reopened automatically. Which three tasks will fulfill these requirements?

A.Create a new queue for unhappy customers.

B.Schedule a survey to run on a daily basis.

C.Create a report of survey responses.

D.Create a transactional survey.

E.Set an incident business rule to send the survey

F.Assign a score to the survey questions and set the status field based on the value

1Z0-1038-21 Exam Question 28

In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not beallowed to perform creation and deletion operations.
How can this be done?

A.by configuring settings at the time of creation of the custom object

B.by creating the Contact CenterAgents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions

C.by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object

D.by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object

1Z0-1038-21 Exam Question 29

Which two are non-CRUD operations?

A.RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);

B.UpdateResponseMsg = Binding.Update(RNObject[] Objects,UpdateProcessingOptions ProcessingOptions);

C.ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);

D.CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool

E.CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);

F.ReturnRawResult, bool DisableMTOM, outbyte[] FileData);RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);

1Z0-1038-21 Exam Question 30

Which two events can trigger Custom Process Models?

A.Create

B.Load

C.OnSaveComplete

D.Update

E.Refresh

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1Z0-1038-21 Exam Question 26

1Z0-1038-21 Exam Question 27

1Z0-1038-21 Exam Question 28

1Z0-1038-21 Exam Question 29

1Z0-1038-21 Exam Question 30

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