1Z0-1038-21 Exam Question 31
A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLAinstance is added to an incident. What setup is required for resolution due calculations?
1Z0-1038-21 Exam Question 32
An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?
Which three components determine what appears to the agent on opening an incident record?
1Z0-1038-21 Exam Question 33
Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during customprocesses testing?
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during customprocesses testing?
1Z0-1038-21 Exam Question 34
Which three statements are true about Service Level Agreements?