Online Access Free Oracle.1Z0-1064-20.v2022-03-18.q27 Practice Test (Page 2)

1Z0-1064-20 Exam Question 1

You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A.You can send an e-mail notification to specified recipients.

B.You can modify the workflow to update field values within the SR object.

C.You can generate tasks for the SR object from the workflow.

D.You can define the workflow to run when certain fields of the SR object are changed.

E.You must make the changes using the Page Composer tool.

F.You will be required to code any new workflow actions in Groovy.

1Z0-1064-20 Exam Question 2

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A.Title, Category, Severity

B.Title, Category, Severity, Status

C.Title, Status

D.Title, Status, Problem Description

E.Title

1Z0-1064-20 Exam Question 3

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A.It enables anonymous users to search the DCS knowledge base.

B.It does not require matching passwords between Engagement Cloud and DCS.

C.It is configured exclusively via the Engagement Cloud Security Console.

D.It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.

1Z0-1064-20 Exam Question 4

Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A.Enable new locales for the languages to be used and provision designated users to translate the articles.

B.Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.

C.Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.

D.Modify the original base locales of the articles to match the target language.

1Z0-1064-20 Exam Question 5

Identify the sequence of steps you must follow to disable the Service Communication channels.

A.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".

B.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.

C.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.

D.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"

E.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.

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1Z0-1064-20 Exam Question 1

1Z0-1064-20 Exam Question 2

1Z0-1064-20 Exam Question 3

1Z0-1064-20 Exam Question 4

1Z0-1064-20 Exam Question 5

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