Online Access Free Oracle.1Z0-1064-20.v2022-03-18.q27 Practice Test (Page 5)

1Z0-1064-20 Exam Question 16

You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A.The team members have not established the e-mail feature on the Offerings page.

B.The team members don't have the Email Administrator Role provisioned.

C.There are no specific e-mail tasks available.

D.The environment was not provisioned correctly and the service module is missing.

1Z0-1064-20 Exam Question 17

Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A.Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.

B.Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.

C.Milestones are actions on a service request (SR) that must be completed by a specific time.

D.Milestones are commitments to handle SRs within certain timelines.

E.Milestones are customizable by an administrator to include any number of organization-specific milestone types.

1Z0-1064-20 Exam Question 18

Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A.Object workflows

B.Themes

C.Object triggers

D.Languages

E.UI components

F.Pages

G.Business objects

H.Templates

1Z0-1064-20 Exam Question 19

Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A.The profile CSO_ENABLE_CATEGORY_FILTER is set to N.

B.The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.

C.The profile CSO_ENABLE_SVC_KMHOME is set to Y.

D.The batch job for recommendations has not been executed.

E.The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.

1Z0-1064-20 Exam Question 20

Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

A.If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

B.Resolution is due on Saturday, 2 PM EST.

C.First Response is due on Friday, 12 noon EST.

D.If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.

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