A customer asks the project manager about opportunities to create business value.
What should the project manager do first in order to provide the customer with an appropriate response?

Which of the following is a tool or technique used in integrated change control?

Risk management methodology should be adhered to in:

A project manager has recently been hired to lead an existing project. The project is behind schedule and almost no project documents have been stored. The new project manager appreciates the need to comply with statutory requirements and prepare for future audits: but the team's focus has been only on delivering the end result.
How should the project manager address this conflict?

As a Project Manager you are managing a project that has many requirements. The project is for one of your high profile customers, one who spends more than $5,000,000 a year with your company. To attain customer satisfaction, what must be met?