According to the PMBOKGuide, the next step after being authorized to begin a project is to define and establish the project scope and objectives. This includes developing a detailed project scope statement as the basis for future project decisions. Additionally, setting clear team objectives is crucial as it aligns the team's efforts with the project's goals. The objectives should be measurable and time-bound, providing a clear direction for the team's efforts.
: = PMBOKGuide and Standards foundational documents; Professional in Business Analysis (PMI-PBA) reference materials.

Emotional intelligence, or EQ, is about understanding and dealing with emotions, both personal and teamwide. In project management, having a high EQ helps build strong relationships, solve problems, and lead teams. Leaders with good EQ can understand how others feel, which builds trust and teamwork. These managers can also effectively control their own emotions, staying calm when projects get tough and making smart decisions. EQ improves communication, helps with working with others, and makes projects a positive place where all members feel important and heard1. References: 24 Must-Have Project Management Skills for Project Managers

When faced with customer dissatisfaction, especially when no specific reasons are provided, it is important for the project manager to engage in a dialogue to understand the underlying concerns. Talking to the customer and the project team member separately allows the project manager to gather information from both sides, assess the situation, and determine the appropriate next steps. This approach is in line with the PMI's guidelines on stakeholder engagement and conflict resolution, which emphasize the importance of communication and problem-solving in project management. It ensures that decisions are made based on a thorough understanding of the situation rather than a hasty reaction.
: (Project Management Institute. (2021). A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Seventh Edition and Standards. Project Management Institute.)