Online Access Free Pegasystems.PEGACPBA24V1.v2025-11-03.q71 Practice Test (Page 10)

PEGACPBA24V1 Exam Question 41

....wants to create a mobile app experience for users and CSRs for its Transaction Dispute application, following requirements, which option requires you to configure distinct mobile app channels?

A.The mobile app customizes currency units and date/time format according to the location of the users.

B.Mobile app color palettes are different for users and CSRs.

C.The mobile app supports all mobile phone operating systems.

D.CSRs can create other case type instances on the mobile app.

PEGACPBA24V1 Exam Question 42

Identify three ways AI enables Pega Platform™ applications to achieve better outcomes. (Choose Three)

A.Process and Task mining increases operational inefficiencies.

B.AI-generated imagery entertains customers awaiting case resolution.

C.Natural language processing (NLP) converts unstructured text to actionable data.

D.Customer interactions are personalized with AI-generated next best actions.

E.Predictive and adaptive analytics anticipate missed deadlines.

PEGACPBA24V1 Exam Question 43

Which one of the following statements about channel interfaces is true?

A.A persona requires a unique channel interface.

B.All users see the same channel interface.

C.User interfaces are also known as channel interfaces.

D.Seating a channel interface creates a default work queue.

PEGACPBA24V1 Exam Question 44

In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available. During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interview who speaks the same language as the applicant.
What is the best way to design routing so the correct interviewer is assigned the task?

A.Route the job application to a specific queue using the Use business logic option

B.Route the job application to an appropriately skilled operator using the Specific user option

C.Route the job application to an operator within a skilled group using the Specific user option

D.Route the job application to a specific user using the Use business logic option

PEGACPBA24V1 Exam Question 45

A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours. Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose three.)

A.Provide notification to HR requesting urgency be increased

B.Provide a local action to transfer the assignment to another queue

C.Provide a service level for the HR assignment

D.Provide escalation action to HR and resolve the case

E.Provide a filed for urgency adjustment

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PEGACPBA24V1 Exam Question 41

PEGACPBA24V1 Exam Question 42

PEGACPBA24V1 Exam Question 43

PEGACPBA24V1 Exam Question 44

PEGACPBA24V1 Exam Question 45

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