To route life insurance underwriting assignments to the correct satellite office based on the policy owner's residential address, using business logic is the most appropriate approach. This approach involves:
* Define Routing Rules:Create decision rules or decision tables that map the policy owner's residential address to the corresponding satellite office's work queue.
* Implement Business Logic:Configure the routing step in the case type to use these decision rules. The business logic will determine the correct work queue based on the address.
* Route to Work Queue:The assignment is routed to the work queue of the satellite office that corresponds to the policy owner's residential address.
This method ensures that each assignment is accurately directed to the appropriate office based on predefined business logic.
References:
Pega Academy: Assignments and Routing
Pega Documentation: Using Business Logic for Assignment Routing

In Pega, conditional processes can be added to a case life cycle to handle specific scenarios, such as when a passenger is traveling with a service animal. By adding an Identify service animal process and applying a condition to determine when this process should run, you can ensure that the required information about the service animal is collected only when needed. This approach keeps the main case flow streamlined while handling special requirements as necessary.
Reference: Pega Academy - Conditional processing: Configuring conditional processes in a case life cycle allows you to define actions that are executed only when certain conditions are met, providing flexibility in case handling.