Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct Answers to this question.

You set up an e-mail channel to process incoming tickets and create new customers for unknown senders.
Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

How can you restrict access to Product View?

When an end user logs an incident in SAP Service Cloud, which steps will be performed by the administrator to manage the incident? Note: There are 2 correct Answers to this question.

Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?