Online Access Free SAP.C-C4H510-04.v2022-02-09.q57 Practice Test (Page 5)

C-C4H510-04 Exam Question 16

Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.

A.Registered products

B.Service contracts

C.Installed bases

D.Contacts

C-C4H510-04 Exam Question 17

Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

A.Live Activity pane

B.CTI Client pane

C.CTI Client Adapter

D.CTI Desktop pane

C-C4H510-04 Exam Question 18

You have configured the SLAs and their determination rules, but they are not derived in the service ticket.
Which of the following can be a reason for that? Note: There are 2 correct answers to this question.

A.The determination rules have been configured, but not activated.

B.The question related to SLAs must be activated in project scoping.

C.A workflow rule has to be scheduled to trigger the determination.

D.The system background job for SLA determination runs every 30 minutes and has not been executed yet.

C-C4H510-04 Exam Question 19

What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct Answers to this question.

A.Add a reference to a service contract.

B.Add a reference to an account.

C.Use e-mail as a response to a ticket.

D.Add an account team member.

C-C4H510-04 Exam Question 20

Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

A.Scoping is automatically generated by the system based on your fine-tuning decisions.

B.The activity list is automatically generated by the system based on your scoping decisions.

C.Fine-tuning is the process of generating the activity list by answering questions about which business processes will implemented.

D.Scoping is the process of matching your individual business requirements to predefined solution capabilities.

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C-C4H510-04 Exam Question 16

C-C4H510-04 Exam Question 17

C-C4H510-04 Exam Question 18

C-C4H510-04 Exam Question 19

C-C4H510-04 Exam Question 20

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