A.Business roles

B.Field extensions

C.Territories

D.Code list restrictions

A.Always include step-by-step instructions on how to recreate the issue.

B.Check for solutions in the Help Center.

C.Keep the incident lightweight and use screenshots only if it is necessary.

D.Always create the incident with medium priority and adjust it later if applicable.

E.Report the incident from the screen in which the issue occurs.

A.You can save report views and make them available to users.

B.You can access data base and check raw data in tables.

C.You can use a console to write SQL statements.

D.You can add custom fields in data sources and reports.

A.Service agent

B.Business user

C.Organizational unit

D.Workflow rule

A.Raw data

B.XML

C.csv

D.HTML