A.Ticket Type

B.Priority

C.Service Category

D.Installed Base

E.Ticket ID

A.Activate scoping item "Create Service Requests from Incoming E-Mail"

B.Integrate MindTouch

C.Setup a knowledge base for service contracts

D.Configure a service catalogue

A.Set validity from and to dates.

B.Create a new registered product.

C.Configure process steps and define work distribution.

D.Copy an existing approval process and modify the details.

E.Configure a resource scheduler.

A.Restricted access rights override any unrestricted access you have defined.

B.Unrestricted access rights override any restrictions you have defined.

C.If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

D.You can decide, per view, if the access rights should override any restrictions you have defined or not.

A.Recall

B.Absolute

C.Cyclical

D.Counter-based