Certified-Business-Analyst Exam Question 16

Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements. In an effort to gain more information about the project, the business analyst (BA) has begun to review UC's structure to understand the functions of each department, how departments interact, and who reports to whom within UC.
Which technique is the BA using?
  • Certified-Business-Analyst Exam Question 17

    A business analyst (BA) at Northern Trail Outfitters is preparing for a user acceptance testing (UAT) session for a global Sales Cloud project.
    What should the BA do to engage the business most effectively during UAT"?
  • Certified-Business-Analyst Exam Question 18

    Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.
    Which step should the BA take next?
  • Certified-Business-Analyst Exam Question 19

    Cloud Kicks is preparing for User Acceptance testing (UAT) related to an upcoming major release.
    To which environment should a business analyst recommend that users log in to complete their assigned testing?
  • Certified-Business-Analyst Exam Question 20

    The business analyst (BA) at Universal Containers is preparing for user acceptance testing (UAT) for an Experience Cloud implementation.
    Which people should participate in UAT?