Certified-Business-Analyst Exam Question 176
A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.
Which level of detail should the BA use for the process map and why?
Which level of detail should the BA use for the process map and why?
Certified-Business-Analyst Exam Question 177
Universal Containers uses Kanban to complete its Salesforce development. In the middle of a sprint, the sales manager submits an important item to the team.
What should the business analyst do next?
What should the business analyst do next?
Certified-Business-Analyst Exam Question 178
Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migratethe acquired company into NTG'sTechnological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.
Which strategy should the BA use to accomplish the goal?
Which strategy should the BA use to accomplish the goal?
Certified-Business-Analyst Exam Question 179
The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).
Which task should be assigned to the BA?
Which task should be assigned to the BA?
Certified-Business-Analyst Exam Question 180
A business analyst at Universal Containers has begun user acceptance testing for a new Experience Cloud implementation with the project team. A major gap for one of the personas was identified in the documented scenarios.
What went wrong?
What went wrong?