Certified-Business-Analyst Exam Question 216
As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented.
What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?
What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?
Certified-Business-Analyst Exam Question 217
Universal Containers is developing a new case management solution in Salesforce. The business analyst has started writing user stories to capture feature needs. One user story is: The customer care representative wants to take ownership of new cases and communicate with customers so they can provide high-touch customer experiences."
Which component of the user story is "provide high-touch customer experiences?"
Which component of the user story is "provide high-touch customer experiences?"
Certified-Business-Analyst Exam Question 218
Cloud Kicks (CK) needs to implement an event management system within Salesforce. After researching potential solutions, a managed package meets the majority of CK s business requirements. However, the CRM director has expressed a desire to heavily customize an open source solution.
Which benefit of using a managed package versus an open source solution should the business analyst share to help the CRM director make a decision?
Which benefit of using a managed package versus an open source solution should the business analyst share to help the CRM director make a decision?
Certified-Business-Analyst Exam Question 219
Cloud Kicks (CK) plans to establish a Center of Excellence (CoE).
How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?
How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?
Certified-Business-Analyst Exam Question 220
The business analyst (BA) at Cloud Kicks (CK) is writing user stones for an upcoming Commerce Cloud website release. One of the requirements from the technical team is to perform stress testing for an upcoming promotion. The BA is translating the requirement into a user story.
Which user story most accurately represents the goal?
Which user story most accurately represents the goal?