Which two are capabilities of the content delivery feature of Salesforce Content? (Choose two.)

Which three types of customization should be done on Activities (tasks and events)? (Choose three.)

What should be considered when configuring the lead conversation process? (Choose two.)

Universal Containers uses a Private data access model for Cases. Support agents own cases, and occasionally product specialists need access to cases in their product line.
Which two actions will result in the needed access? (Choose two.)

Universal Containers wants to back-up Salesforce data on a monthly basis.
Which tools can a System Administrator use to meet this requirement?