At Universal Containers, the sharing model is set to private. Sales operations, legal, and accounting users all have the Standard User profile. A person from each department will assist the Account Executive in the sales process. The Sales operations and Accounting Reps need read/write access and legal needs read- only access to the Opportunity object.
What should the Administrator do to ensure that each person has the correct access?

Universal Containers has two sales groups. Each group has its own unique sales process.
How can an administrator ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?

The administrator at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record.
What data type should be used when creating the custom field?

The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases.
Which three features should an administrator use to meet these requirements? (Choose three.)

Universal Containers wants to understand all of the configuration changes that have been made over the last six months.
What tool should an Administrator use to gather this information?