A marketing user has received a file of leads to import into Salesforce.
What tool can be used to avoid duplicate lead records?

Universal Containers uses web-to-case to convert support requests submitted through its website into cases.
The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password".
What does the administrator need to configure to meet this requirement?

A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts.
What should an administrator do to meet this requirement?

Support agents at Universal Containers research solutions to customer issues by asking various subject matter experts (SMEs) at the company.
Which three features will allow Support Agents to quickly document the details of these meetings? (Choose three.)

Which three can be modified on standard object fields? (Choose three.)