Online Access Free Salesforce.Field-Service-Lightning-Consultant.v2022-02-04.q133 Practice Test (Page 22)

Field-Service-Lightning-Consultant Exam Question 101

Universal Containers is tracking customer issues in their call center. Sometimes this requires a Technician to be on-site at the customer's location.
What set of steps should a Consultant recommend to dispatch the Technician?

A.Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

B.Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

C.Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.

D.Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

Field-Service-Lightning-Consultant Exam Question 102

Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type.
In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? (Choose two.)

A.Implement Work Types and Skill Assignments.

B.Assign Skills and Skill Levels to Resources.

C.Assign Skills and Skill Levels to Users.

D.Implement Assignment Rules and Work Orders.

Field-Service-Lightning-Consultant Exam Question 103

Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose
3 answers

A.Create a Milestone which has entry criteria for Status = Technician Wrap Up.

B.Create a Process Builder to close the Milestone when the Wrap Up is complete.

C.Create a Workflow to close the Milestone when the Wrap Up is complete.

D.Create custom fields to capture that the Wrap UP Activities have been completed.

E.Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.

Field-Service-Lightning-Consultant Exam Question 104

Universal Containers' (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?

A.Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.

B.Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order.

C.Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the "Duration" field on the Work Order Line Item.

D.Train Dispatchers to update the "Duration" field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.

Field-Service-Lightning-Consultant Exam Question 105

Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account.
What should a Consultant recommend to track these work requests?

A.Cases, Work Orders, and Tasks

B.Cases Only

C.Work Orders Only

D.Work Orders and Cases

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