Online Access Free Salesforce.Field-Service-Lightning-Consultant.v2022-02-04.q133 Practice Test (Page 26)

Field-Service-Lightning-Consultant Exam Question 121

Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?

A.Case process, Work Types, Entitlements, and Milestones

B.Skill Requirements, Work Types, Case Process, Milestones

C.Work Types, Skill Requirements, Entitlements, and Milestones

D.Work Types, Skill Routing, Skill Requirements, Operating Hours

Field-Service-Lightning-Consultant Exam Question 122

Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? Choose 2 answers.

A.Publish pre-release documentation on the Customer Community.

B.Publish training documentation in a closed chatter group.

C.Increase training to Field Service Technicians

D.Increase training to Sales Representatives.

Field-Service-Lightning-Consultant Exam Question 123

Universal Containers' (UC)Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?

A.Train Dispatchers to update the "Duration" field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.

B.Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order.

C.Create Work Types for all tasks requiring an estimatedversus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.

D.Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article,and then update the "Duration" field on the Work Order Line Item.

Field-Service-Lightning-Consultant Exam Question 124

an inventory manager at universal containers wants to better understand the distribution of a critical and expensive part across all Inventory locations as the is reused and restocked What should the consultant leverage to meet this requirement?

A.Assets

B.maintenance plan

C.entertainment plan

D.product item

Field-Service-Lightning-Consultant Exam Question 125

A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?

A.work order

B.work types

C.service appointment

D.service report

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