Online Access Free Salesforce.Field-Service-Lightning-Consultant.v2022-02-04.q133 Practice Test (Page 25)

Field-Service-Lightning-Consultant Exam Question 116

Universal containers (UC) wants to standardize the processthat process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.
What should the consultant implement to meet this requirement?

A.Add a lightning component to work orders.

B.Add compact layouts to work orders.

C.Enable path for work orders.

D.Enable knowledge on work orders.

Field-Service-Lightning-Consultant Exam Question 117

When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?

A.When a service process dictates thatthere are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)

B.When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

C.When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

D.When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.

Field-Service-Lightning-Consultant Exam Question 118

Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?

A.Remove the ASAP Service Objective.

B.Remove the Match Location Work Rule.

C.Give the Minimize Travel Service Objective the highest weight.

D.Add the Maximum Travel From Home Work Rule.

Field-Service-Lightning-Consultant Exam Question 119

When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.
Which process should the Consultant use to meet this requirement?

A.Add the Resource as a Required Resource on the Contact.

B.Add the Resource as a Preferred Resource on the Work Order.

C.Add the Resource as a Preferred Resource on the Asset.

D.Add the Resource as a Required Resource on the Account.

Field-Service-Lightning-Consultant Exam Question 120

Approximately 70% of Universal Containers' site visits are inspections and quotation sessions that take roughly the same amount of time and same set of resource skills to complete. What should a Consultant recommend to streamline the creation of these work orders?

A.Train Technicians to use Duplicate Work Order feature.

B.Create Work Types for use on Work Orders

C.Create a standard set of Work Order Line Items.

D.Launch the Work Order Standardization Wizard.

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