Universal Finance has two sales divisions. Sales Division As customers are individuals: Ind Sales Division B's
customers are businesses. Of Each division's sales representatives have their own user profiles, and person
accounts are enabled. Sales Division B's sales representatives should not be able to create person accounts;
they should only be able to create business accounts. What solution should a consultant recommended to meet
these requirements?

Universal Containers would like to implement a solution to hold service reps accountable to customer Service level agreements. Which two steps are necessary to satisfy this requirement? Choose 2 answers

What type of report would you use to summarize data across two axis (like a pivot table in excel)?

What are three best practices that should be used whendeploying Salesforce functionality to production?
Choose 3 answers

Universal Containers has recently set up an email-to-case channel for customer to submit cases. However, they are having trouble tracking and relating email responses to the related Salesforce case. What should a Consultant recommend to address this issue?