Universal Containers is using Salesforce and has set up a private sharing model. Sam is a sales executive who
reports to John, a sales manager. Sam has ownership of the ABC Company account record and has created an
opportunity for ABC Company. There is a sharing rule that allows the finance team to see all accounts and
opportunities. Which statement is about data visibility is true?

Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are
provided different service levels based on their Services agreement. The VP of Customer Service wants to use
Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain
stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?

CORRECT TEXT
What is the benefit of Advanced Currency Management?

Joe is the record owner of a Lead. A Lead sharing rule has been defined so that leads owned by Joe are shared with public group called 'Joe's Team'. When the Lead is converted to an Account, Contact, and Opportunity, who will have access to these records assuming that a private sharing model in place on these objects and there are no sharing rules defined for these objects?

A sales representative at Universal Containers who recently lost a sales deal to a competitor has set the opportunity stage to closed/lost. What impact will this have on the opportunity in the forecast?