Service-Cloud-Consultant Exam Question 46
In order to satisfy the internal EnterpriseSecurity requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until productionis restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
What should a Consultant recommend to support this exercise?
Service-Cloud-Consultant Exam Question 47
After migration from Knowledge to Lightning Knowledge , Authors are unable to cretae FAQ article type , but can succefull create Install Notes article type.SupportMngers have confirmed that articles of type FAQ exist in production.
How shoud a consultant correct this problem?
How shoud a consultant correct this problem?
Service-Cloud-Consultant Exam Question 48
UC is in the process of implementing Service Cloud. In which order should the data be migrated?
Service-Cloud-Consultant Exam Question 49
Customer Community to provide customers with a self-service option for support. Which two capabilities can the Customer Community provide to Universal Containers' customers? Choose 2 answers
Service-Cloud-Consultant Exam Question 50
Universal Containers will be launching a telesales contact center. What should be considered in the design?
Choose 2 answers.
Choose 2 answers.