Online Access Free Salesforce.Service-Cloud-Consultant.v2024-02-28.q139 Practice Test (Page 13)

Service-Cloud-Consultant Exam Question 56

A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which measure can satisfy thisrequirement?

A.Customer Engagement Score

B.Customer Satisfaction

C.Net Promoter Score

D.Service-Level Measure

Service-Cloud-Consultant Exam Question 57

As part of a new salesforce knowledge implementation, Universal Containers would like to migrate articles from their current database.Which factor should a consultant consider as part of the migration strategy?

A.Ensure that each existing article type has a corresponding knowledge article type that matches its structure and content.

B.Prepare a single .csv file that can be used to migrate all article types at once and include with a.
properties file in a.zip for import

C.Convert any articles containing HTML into plain text before importing because HTML is NOT supported to any article field types.

D.Verify that each article type has field level security on all fields set to read only prior to import, in order to prevent any loss of data.

Service-Cloud-Consultant Exam Question 58

Cloud Kicks is preparing to migrate to Service Cloud from another system. The current system has thousands of help articles such as FAQs, step-by-step guides, and troubleshooting guides. A group of specialists will create and manage these articles in Salesforce.
What is the recommended license for the specialists?

A.Satesforce

B.Salesforce Platform

C.WDC Only User

D.Knowledge Only User

Service-Cloud-Consultant Exam Question 59

Ursa Major Solar (UMS) provides customers with remote monitoring of solar panels. When there are issues with the service, such as a power outage, UMS needs to provide service agents, operations teams, and customers with full visibility into the issue.
What is the recommended feature to meet the requirements?

A.Workforce Engagement

B.Self Service Knowledge

C.Video Support

D.Incident Management

Service-Cloud-Consultant Exam Question 60

As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database.
Which factor should a Consultant consider as part of the migration strategy?

A.Convert any articles containing HTML into plain text before importing because HTML is NOT supported in any article field types.

B.Prepare a single .csv file that can be used to migrate all articles types at once and include with a properties file in a .zip for import.

C.Ensure that each existing article type has a corresponding Salesforce Knowledge article type that matches its structure and content.

D.Verify that each article type has field level security on all fields set to read-only prior to import, in order to prevent any loss of data.

Other Version: 411Salesforce.Service-Cloud-Consultant.v2026-03-16.q125; 481Salesforce.Service-Cloud-Consultant.v2026-02-13.q138; 629Salesforce.Service-Cloud-Consultant.v2025-12-06.q86; 1098Salesforce.Service-Cloud-Consultant.v2023-10-21.q85; 1275Salesforce.Service-Cloud-Consultant.v2023-08-07.q86; 37Salesforce.Actualcollection.Service-Cloud-Consultant.v2022-05-11.by.kirk.125q.pdf; 5551Salesforce.Service-Cloud-Consultant.v2022-02-26.q125; 4608Salesforce.Service-Cloud-Consultant.v2021-11-21.q109; 120Salesforce.Updatedumps.Service-Cloud-Consultant.v2021-09-22.by.regan.86q.pdf

Latest Upload: 133VMware.3V0-21.25.v2026-06-20.q29; 134Microsoft.AB-731.v2026-06-19.q23; 271IIA.IIA-CIA-Part2.v2026-06-19.q308; 165DAMA.MD-1220.v2026-06-19.q66; 160ISTQB.CT-AI.v2026-06-18.q68; 253IIA.IIA-CIA-Part3.v2026-06-17.q220; 173WGU.Introduction-to-IT.v2026-06-17.q67; 252CompTIA.220-1202.v2026-06-16.q110; 147TheInstitutes.CPCU-500.v2026-06-16.q25; 234ACAMS.CAMS7-CN.v2026-06-16.q170

Service-Cloud-Consultant Exam Question 56

Service-Cloud-Consultant Exam Question 57

Service-Cloud-Consultant Exam Question 58

Service-Cloud-Consultant Exam Question 59

Service-Cloud-Consultant Exam Question 60

Download PDF File