Online Access Free Salesforce.Service-Cloud-Consultant.v2024-02-28.q139 Practice Test (Page 15)

Service-Cloud-Consultant Exam Question 66

UC's support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc.). Additional requirements are listed below:
Support attachments up to 20MB per inquiry
Over 10,000 inquiries per day
Which solution should a consultant recommend to meet these requirements?

A.Web-to-Case

B.Customer Chatter groups

C.On-Demand Email-to-Case

D.Email-to-Case

Service-Cloud-Consultant Exam Question 67

Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

A.Web-to-Case

B.Case Assignment Rules

C.Embedded Chat Service

D.Customer Community

Service-Cloud-Consultant Exam Question 68

A recent survey at Cloud Kicks (CK) shows a decrease in customer satisfaction due to the length of time it takes to resolve cases. A case analysis shows many similar cases that can be solved quickly with the same set of steps. CK has already enabled Knowledge Management.
What is the recommended method to decrease the time it takes to close cases?

A.Enable Suggested Articles.

B.Create Article Translation.

C.Create Synonym Groups.

D.Add Data Category Groups.

Service-Cloud-Consultant Exam Question 69

Universal Containers provides Customer Support for two separate business operations. The cases managed for
each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers

A.Record Types

B.Support Processes

C.Omni-Channel

D.Article Types

E.Page Layouts

Service-Cloud-Consultant Exam Question 70

When support agents are working on a case, the support manager at universal containers wants the agents to
see the case number, case subject, and case description in the case highlights panel.
How can a Consultant implement the functionality with configuration?

A.Add the fields to the page layout and add the fields to the highlights panel.

B.Remove these fields from the page layout and add the fields to the highlights panel

C.Add these fields to the page layout and add the components to the highlights panel

D.Remove these fields from the page layout and add the components to the highlights panel.

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Service-Cloud-Consultant Exam Question 66

Service-Cloud-Consultant Exam Question 67

Service-Cloud-Consultant Exam Question 68

Service-Cloud-Consultant Exam Question 69

Service-Cloud-Consultant Exam Question 70

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