A.Customer Admin (sn_customerservice.customer_admin) Most Voted

B.Consumer Support Agent (sn_customerservice.consumer_agent)

C.Partner Admin (sn_customerservice.partner_admin) Most Voted

D.Customer Service Agent (sn_customerservice_agent)

A.Product Model

B.Account

C.Service Contract

D.Contact

E.Install Base Item

A.Can view assets belonging to their account

B.Can research questions issues, or problems, and create view and edit cases for only their own accounts

C.Can assign the roles to other contacts in the same account

D.Can edit information or roles for existing contacts

A.Matching best agent by availability

B.Providing dynamic matching of cases to groups or individuals

C.Determining if account is a customer or partner

D.Matching best agent by skill

A.Responsibility Definitions

B.Business Locations

C.Contributor Users

D.Account Management