CIS-CSM Exam Question 91
What is the default value in the Channel field when a new case is opened by a customer in the Service Catalog, using the Customer Service Portal?
CIS-CSM Exam Question 92
What are the different resource matching methods on the Matching Rule form?
Choose 3 answers
Choose 3 answers
CIS-CSM Exam Question 93
What are the types of matching criteria for Customer Service? (Choose four.)
CIS-CSM Exam Question 94
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
CIS-CSM Exam Question 95
What role does the Engagement Manager play before the Workshop? (Choose two.)