A.An application that helps agents and managers to create cases from Knowledge articles

B.A dashboard with specific visualization of the different knowledge bases and categories

C.A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management

D.A documented methodology to provide a set of best practices for creating and maintaining knowledge

A.Event Processing Properties module

B.Unauthorized change flow

C.Unauthorized Change Properties module

D.The ci.change.unplanned business rule

A.Use a newly created business rule to create an event

B.Use Flow Designer to add new action to the SLA notification and escalation flow

C.Use the SLA Definitions to add a new SLA workflow

D.Use the SLA Timer Configuration to add new notification

A.Cls defined directly in cmdb_ci_compulet and all child classes

B.Cls defined directly in cmdb_ci_computer and all parent classes

C.Just GIs defined directly in cmdb_cl_computer

A.Emergency releases can include products and features

B.Products have associated features, which are organized into releases

C.Products use features to define release types

D.Features are included in releases, not associated with products