Aworkflowis theorchestrated sequence of tasks or activities, often involving decision logic, performed to complete a business process. It typically defineshow tasks are structured, ordered,and executed, particularly when moving between people or systems.
"A workflow is a representation of the flow of work, including the sequence, conditions, and routing of tasks.
It defines how work progresses from one activity to another."
- ABPMP CBOK, Chapter 5 - Process Design
Workflow may be:
* Manual (human-to-human)
* Automated (system-to-system)
* Hybrid (mixed execution)
Reference: ABPMP CBOK, Chapter 5 - Process Design

Executive sponsorship and commitmentare vital to the success of any transformation initiative. Leadership providesvision, authority, and support, helping to overcome resistance and secure cross-functional collaboration.
"Top management commitment is a primary success factor for transformation. Without it, initiatives often fail due to lack of support, resources, and enforcement."
- ABPMP CBOK, Chapter 7 - Process Transformation
This ensures:
* Cultural alignment
* Budget and resource availability
* Organization-wide engagement
Reference: ABPMP CBOK, Chapter 7 - Process Transformation

WhileSix Sigmais a comprehensive methodology forprocess improvement, it isnot specifically categorized as a formal analysis techniquewithin the BPM framework-it's broader and involves cultural and operational change. The others-cycle time monitoring, root cause analysis, and gap analysis-are standard analytical techniques used within the BPM discipline.
"Techniques like root cause analysis, gap analysis, and performance measurement (e.g., cycle time) are directly applied in process analysis. Broader frameworks like Six Sigma guide improvement efforts beyond analysis."
- ABPMP CBOK, Chapter 4 - Process Analysis
Reference: ABPMP CBOK, Chapter 4 - Process Analysis

Overhead value analysisis not a standard BPM methodology. The most commonly integrated methodologies in BPM include:
* Six Sigma(focuses on reducing variation and defects)
* Lean(focuses on removing waste)
* TQM(continuous quality improvement across the organization)
"BPM incorporates tools and methodologies such as Lean, Six Sigma, and TQM to drive process improvement. Overhead value analysis is not a formally recognized BPM technique."
- ABPMP CBOK, Chapter 6 - Process Performance Management
Reference: ABPMP CBOK, Chapter 6 - Process Performance Management

Leadership supportis essential for thesuccess of BPM initiatives. Leaders provide direction, legitimacy, and resource allocation, and are instrumental in fostering a process-oriented culture.
"One of the most critical success factors for BPM implementation is sustained commitment and support from top leadership, ensuring alignment with strategic priorities and resource support."
- ABPMP CBOK, Chapter 7 - Process Transformation
Reference: ABPMP CBOK, Chapter 7 - Process Transformation