Support processes are essential for enabling the operation of primary processes. Theydo not directly deliver value to customers, but they providecritical resources, infrastructure, services, and support that allow primary processes to function effectively. "Support processes include IT services, HR, finance, and other internal services which provide resources and capabilities for primary process execution." - Chapter 1, ABPMP CBOK Reference: ABPMP CBOK, Chapter 1 - Introduction to BPM
CBPA Exam Question 27
Which term is used for regulating process performance?
Correct Answer: A
Whilemonitoringis about observing and collecting performance data,controllingis the activity of using that information toregulateand adjust the process to ensure it stays within acceptable thresholds. It is an essential management function in BPM. "Controlling involves actions taken to regulate process performance, using the output of monitoring to ensure the process meets predefined performance objectives." - ABPMP CBOK, Chapter 6 - Process Performance Management Controlling includes: * Applying corrective actions * Reallocating resources * Adjusting performance expectations Reference: ABPMP CBOK, Chapter 6 - Process Performance Management
CBPA Exam Question 28
How can we ensure a continuous flow in process design?
Correct Answer: B
To maintaincontinuous process flow, especially inLean process design, it's vital to identify and eliminate waste, blockers, and inefficienciesin the value stream. This allows processes to operate smoothly without unnecessary interruptions. "In process design, applying Lean principles such as value stream mapping helps identify delays, redundancies, and non-value-adding steps, which disrupt continuous flow." - ABPMP CBOK, Chapter 5 - Process Design Continuous flow ensures: * Faster cycle times * Better customer responsiveness * Higher throughput with fewer delays Reference: ABPMP CBOK, Chapter 5 - Process Design
CBPA Exam Question 29
What makes BPM a management discipline within an organization?
Correct Answer: B
BPM becomes amanagement disciplinewhen an organization commits tomanaging all its processes systematically and holistically. It is not solely about tools (option C) or methodologies like Lean or Six Sigma (option A), but about embedding BPM principles intogovernance and operations. "Business Process Management is both a management discipline and a set of technologies aimed at aligning all aspects of an organization with the wants and needs of clients... BPM is holistic management focused on optimizing the organization's process landscape." - Chapter 1, ABPMP CBOK Reference: ABPMP CBOK, Chapter 1 - Introduction to BPM
CBPA Exam Question 30
Which initial information gathering method is NOT usually used in process analysis?
Correct Answer: D
Whileprocess simulationis a powerful tool, it is typically usedafter modeling and analysis, not during the initial information gathering phase. In contrast, interviews, audits, and observations are foundational techniques used tocollect data and understand current practicesbefore simulation is even considered. "Initial data gathering methods for process analysis include interviews, direct observation, document analysis, and auditing. Simulation is applied later during validation or scenario testing phases." - ABPMP CBOK, Chapter 4 - Process Analysis Reference: ABPMP CBOK, Chapter 4 - Process Analysis
