Process redesignrefers to theplanned set of activities aimed at fundamentally improvingan existing process. It goes beyond tweaking-it involvesre-engineering the way the process works, often to achieve significant performance breakthroughs.
"Process redesign is the act of rethinking and radically altering existing processes to achieve dramatic improvements in performance measures such as cost, quality, service, and speed."
- ABPMP CBOK, Chapter 5 - Process Design
Key aspects:
* Eliminating non-value activities
* Simplifying process steps
* Leveraging new technologies
Reference: ABPMP CBOK, Chapter 5 - Process Design

In BPM,measurement should focus on process outputs, not merely internal activities. Output-focused measurement ensures that the process isassessed based on results delivered to the customer or stakeholder
, supporting value creation.
"Effective process measurement begins with identifying the output and outcome the process is intended to produce. Measuring outputs aligns with customer expectations and business value delivery."
- ABPMP CBOK, Chapter 6 - Process Performance Management
Why output-focused measurement matters:
* Reflects process effectiveness
* Aligns with customer satisfaction
* Links directly to business goals
Reference: ABPMP CBOK, Chapter 6 - Process Performance Management

Process transformationactivities focus onredesigning business processes, improving performance, ensuring alignment with strategy, and managing thehuman side of change.Selecting outsourcing vendorsis a procurement or operational activity, not a core transformation initiative.
"Process transformation includes activities such as process redesign, optimization, alignment with strategy, and managing the organizational and cultural change through change management."
- ABPMP CBOK, Chapter 7 - Process Transformation
Reference: ABPMP CBOK, Chapter 7 - Process Transformation

ISOis astandard-setting body, not amodeling notation. Common modeling notations include:
* BPMN: Used for business process modeling
* UML: Primarily for software/system modeling but can depict workflows
* EPC: Popular in SAP and ARIS-based environments
"Process modeling notations include BPMN, UML (for behavioral models), and EPC. ISO, though providing frameworks and compliance standards, is not a modeling notation."
- ABPMP CBOK, Chapter 2 - Process Modeling
Reference: ABPMP CBOK, Chapter 2 - Process Modeling

Aprocess-driven organizationis organized aroundcore, end-to-end processesrather than traditional functions. This fosterscross-functional collaboration, clarity in ownership, and improved alignment with customer outcomes.
"Process-driven organizations are designed and managed around core processes rather than functional departments, enabling better customer value delivery and agility."
- ABPMP CBOK, Chapter 9 - Process Organization
Reference: ABPMP CBOK, Chapter 9 - Process Organization