6211 Exam Question 1

Which type of dialing Is it when the outbound call is made automatically after presentation to the agent?
  • 6211 Exam Question 2

    You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management.
    How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?
  • 6211 Exam Question 3

    When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?
  • 6211 Exam Question 4

    During the design of the Outbound Campaign, the administrator chooses between two types of dialing.
    Which two types of dialing options are available when designing the Outbound Campaign? (choose two.)
  • 6211 Exam Question 5

    When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?