6211 Exam Question 21

You want to perform a backup of the Contact Center database.
Which tool do you use to perform the backup?
  • 6211 Exam Question 22

    Refer to the exhibit.

    You are creating an Advanced Screen pop In the wizard and have configured where the Screen pop will launch (highlighted in the box).
    Where will the screen pop launch as shown In the exhibit?
  • 6211 Exam Question 23

    Refer to the exhibit.

    An agent Is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent dicks on the double page Icon (highlighted In the box).
    What agent desktop feature is the agent accessing when they dick on the double page icon?
  • 6211 Exam Question 24

    A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns.
    Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application,provides this functionality?
  • 6211 Exam Question 25

    During the Avaya Aura Contact Center Agent Desktop installation the C Log Level was set to Off.
    Which page allows you to change the C Log Level settings If a configuration mistake was made during installation?