6211 Exam Question 11
During contact handling, agents can create a callback to a customer.
Where are the Agent Desktop callback minimum and maximum timers configured?
Where are the Agent Desktop callback minimum and maximum timers configured?
6211 Exam Question 12
During the Avaya Aura Contact Center Agent Desktop installation the CCT Log Level was set to Off.
Which page allows you to change the CCT Log Level settings if a configuration mistake was made during installation?
Which page allows you to change the CCT Log Level settings if a configuration mistake was made during installation?
6211 Exam Question 13
You have installed an Avaya Aura Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which componentis responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop?
6211 Exam Question 14
Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will thescreenpop launch as shown in the exhibit?


6211 Exam Question 15

A customer is using Contact Center Multimedia (CCMM) to provide Web Services for integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura?
Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall.
What is the recommended placement of the AACC Voice and Multimedia server in relationto the Corporate Web Server where the customer facing Web Chat Application resides?