6211 Exam Question 6
Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?
6211 Exam Question 7
Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?
6211 Exam Question 8
A user is assigning a skillset to a call while creating a new outbound campaign.
What Is the result if the skillset field Is left blank?
What Is the result if the skillset field Is left blank?
6211 Exam Question 9
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur.
Which multimedia prefix Is used for an Outbound skillset?
Which multimedia prefix Is used for an Outbound skillset?
6211 Exam Question 10
Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?