6211 Exam Question 6

Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?
  • 6211 Exam Question 7

    Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?
  • 6211 Exam Question 8

    A user is assigning a skillset to a call while creating a new outbound campaign.
    What Is the result if the skillset field Is left blank?
  • 6211 Exam Question 9

    Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur.
    Which multimedia prefix Is used for an Outbound skillset?
  • 6211 Exam Question 10

    Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?